1. Introduction
AccsUpgrade ("we," "us," "our," or "the Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us when you:
- Register for an account
- Place an order
- Contact our support team
- Subscribe to our newsletter
- Participate in our affiliate program
- Complete surveys or provide feedback
This information may include:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Payment information (processed securely through third-party processors)
- Order details and requirements
- Communication preferences
- Any other information you choose to provide
2.2 Automatically Collected Information
When you access our Service, we automatically collect certain information about your device and usage patterns, including:
- IP address and location data (used to determine regional pricing and promotional campaign eligibility)
- Browser type and version
- Device information (type, operating system)
- Pages visited and time spent on pages
- Referring website addresses
- Clickstream data and navigation patterns
- Date and time of access
Location Data for Regional Pricing: We collect location information (primarily through IP address) to determine which regional pricing and promotional campaigns are available to you. This helps us provide you with the most accurate pricing and available discounts based on your location. This information is used solely for pricing purposes and to ensure compliance with regional promotional campaign terms.
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our Service and user experience
- Provide personalized content and advertisements
- Track affiliate referrals
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To process and fulfill your orders, provide customer support, and deliver the services you request
- Regional Pricing: To determine applicable regional pricing and promotional campaign eligibility based on your location
- Account Management: To create and manage your account, authenticate your identity, and maintain your account settings
- Communication: To send you order confirmations, updates, support messages, and respond to your inquiries
- Marketing: To send you promotional materials, newsletters, and special offers (with your consent, where required)
- Promotional Campaigns: To identify and apply available promotional campaigns, discounts, and special offers that may be available in your region
- Analytics: To analyze usage patterns, improve our Service, and develop new features
- Security: To detect, prevent, and address fraud, security breaches, and other illegal activities
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Affiliate Program: To track referrals, calculate commissions, and manage affiliate relationships
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Payment processors (for processing payments)
- Authentication providers (for account management)
- Email service providers (for sending communications)
- Analytics providers (for website analytics)
- Hosting and cloud service providers
- Customer support platforms
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
4.4 Protection of Rights
We may disclose your information to protect our rights, privacy, safety, or property, or that of our users or others, and to enforce our Terms of Service.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Employee training on data protection
- Secure payment processing through PCI-compliant providers
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When we no longer need your information, we will securely delete or anonymize it, except where we are required to retain it for legal, accounting, or regulatory purposes.
Account information is retained while your account is active. After account deletion, we may retain certain information as required by law or for legitimate business purposes.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
You can also manage your preferences through your account settings, including email notification preferences and marketing communications.
8. Regional Pricing and Promotional Campaigns
Our Service utilizes regional pricing and promotional campaigns to provide you with affordable subscription upgrades. This section explains how we handle your information in connection with these pricing methods.
8.1 Location-Based Pricing
We collect location information (primarily through IP address geolocation) to determine which regional pricing tiers and promotional campaigns are available to you. This information helps us:
- Display accurate pricing based on your region
- Identify available promotional campaigns in your area
- Ensure compliance with regional promotional campaign terms
- Provide you with the best available pricing options
We do not use precise location data (such as GPS coordinates). We only use general location information derived from your IP address to determine your approximate country or region.
8.2 Promotional Campaign Tracking
When you use promotional codes, coupons, or special offers, we may collect and store information about:
- Promotional codes you apply
- Campaign sources (e.g., affiliate referrals, email campaigns)
- Discount amounts and promotional terms
- Campaign effectiveness and usage patterns
This information is used to process your discounts, prevent fraud, and improve our promotional campaigns. We may share aggregated, anonymized campaign data with our partners for analytics purposes.
8.3 Data Sharing for Pricing
To provide regional pricing and promotional campaigns, we may share limited location and order information with:
- Payment processors (to process region-specific transactions)
- Service providers who help us identify and apply regional pricing
- Analytics providers (aggregated, anonymized data only)
We do not sell your location data or share it with third parties for their own marketing purposes. Location data is used solely for pricing and service delivery purposes.
9. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Third-party services we use include:
- Authentication: Clerk (for user authentication)
- Analytics: PostHog (for website analytics)
- Payments: NOWPayments and other payment processors
- Email: Email service providers for communications
- Hosting: Cloud hosting providers
These services have their own privacy policies governing the collection and use of your information.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information. If you believe we have collected information from a child under 18, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
By using our Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure that your information receives an adequate level of protection.
12. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected, used, shared, or sold
- The right to delete personal information held by businesses
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
13. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will notify you of any material changes by:
- Posting the updated Privacy Policy on this page
- Updating the "Last updated" date
- Sending you an email notification (for significant changes)
- Displaying a notice on our website
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
15. Cookies and Tracking Technologies
We use various types of cookies:
- Essential Cookies: Required for the Service to function properly
- Analytics Cookies: Help us understand how visitors use our Service
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.
16. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. Our Service does not currently respond to DNT signals.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through:
- Our website contact form
- Email support (available through our website)
- Live chat support (available 24/7)
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.
By using AccsUpgrade, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
